Q: What methods of payment do you accept?
A: We accept Visa, MasterCard, Amex, Cash, Check or money order made payable to “Most Valuable Photographers”. We do not accept temporary or out-of-state checks, or any check that is not made out to MOST VALUABLE PHOTOGRAPHERS.
Q: What happens if my check bounces?
A: In the case of a bounced check, we will make every effort to contact you for payment before the entire teams order goes to print. We will not resubmit bounced checks. The package price plus $30 for bounced check fees must be paid by credit card, over the phone. If we are unable to reach you for payment at the phone number you list on your order envelope, we will not print your package. Your photos would then be available only at www.mvpinc.smugmug.com, once you have paid the $30 bounced check fee with us. Envelope packages would no longer be available.
Q: What happens if my credit card is declined?
A: In the case of a declined credit card, we will make every effort to contact you for payment before the photos go to print. If we are unable to reach you for payment at the phone number you list on your order envelope, we will not print your package. Your photos would then be available only at www.mvpinc.smugmug.com . Envelope packages would no longer be available.
Q: What happens if I forget that I used my credit card and I reverse the payment/do a charge-back?
A: If you do a charge-back to your credit card for any reason, we will hold your photos while we dispute the charge-back through our service provider. Once the dispute is resolved, we will charge you an additional $30, payable via money order only, for fees to our account as a result of your charge-back. You would have a choice to come and pick up your photos, or pay an additional shipping fee to have your photos mailed to you.
Q: When do I need to pay for my photos?
A: To take advantage of our package pricing, payment in full is due on or before the day of the photo shoot. For Late-Ordering options, please visit https://mvpphotoinc.com/purchasing-options NOTE: Memory Mates/Matted and Framed photos are available after the photo date for the full envelope price, but individual separate prints will not be included. This will cover short-run lab charges, shipping and handling.
Q: Can I purchase a photo package before the photo shoot?
A: For Pre-Ordering and other options, please visit https://mvpphotoinc.com/purchasing-options
Q: Can I reorder my pictures?
A: You can reorder group and individual photos as well as a variety of fun, customized products through our online service,
NOTE: Memory Mates/Matted and Framed photos are available after the photo date for the full envelope price, but individual package prints will not be included. Added charges are incurred by us for short-run printing, shipping and handling.
Q:I don’t like my photos. What can I do?
A: If the problem is of a technical nature, we would schedule a re-shoot at your school and exchange the photos, or you can return your photos up to a month after delivery for a full refund of the price of the returned photos. We will not replace or refund for any photos which are not returned to us. Please contact our office for further details.
Q: I got the wrong photos. What should I do?
A: If you receive incorrect photos, please contact our office to arrange replacement. There will be no cost to you.
Q: I ordered the wrong package. Can I send it back and pay the difference, or do an even exchange for what I actually meant to order?
A: We do not accept exchanges. Please place your order carefully.
Q: Do you digitally replace backgrounds?
A: For group photos only, we may enhance or replace the background either by coach’s request or because there were objectionable elements in the background. We offer individual background replacements for the entire team if arrangements are made with us when the photo shoot is originally scheduled. We do not offer background replacement on a per-person basis.
Q: Do I need to fill out the order envelope?
A: If you are purchasing in person on the day of the photo shoot, please completely fill out the envelope. Please make sure to print clearly. If we do not have accurate contact information and there is a question about your order, we will be unable to reach you and you may not receive photos.
Q: Do you provide props, sports equipment or uniforms?
A: We do not provide props or uniforms of any kind.
Q: Why didn’t I get my group photo?
A: Sometimes a coach will put a group photo on hold so our graphics department can include the final team stats at the end of the season. In that case, we will hold the photos until the coach contacts us with final stats. If you didn’t receive your photo and other teammates at your level got theirs (V, JV, FS, etc.) please contact our office. To see if we’ve already started the reprinting process on any missing prints, please check your photo deliver form for a note from us. If you have a note, we are aware of the problem and have already taken steps to correct it. All missed prints will be mailed as quickly as possible, to the address you provide on your order envelope.
Q: My pictures didn’t come with the order. I got a note saying they will be mailed. Will they be mailed to my home?
A: They will be mailed to the address you provided on your original order envelope that was turned in the day of the shoot. Please make sure to print clearly.
Q: Do you schedule make-up days if I miss the day of the shoot?
A: We do not schedule make-up days. Photo dates are planned in advance to accommodate the coach’s schedule.
Q: When will I get my pictures?
A: Your coach may hold your pictures for distribution at a banquet or other event, but our typical turn-around time is 4-6 weeks from the day of the shoot.
Q: How will the pictures be delivered?
A: The completed photo order for the entire shoot will be delivered to the coach approximately 4-6 weeks after the day of the shoot. Your coach may hold the pictures for banquets, etc. after that. If you waited longer than six weeks and still do not have your order, please check with the coach first.
Q: What is your return policy?
A: If the problem is of a technical nature and we cannot fix it, we will refund the price of all photos that are returned to us within 6 months of the date that they were delivered to our contact at the school. We will reprint replacements or refund the price for all incorrect photos which are returned to us, but we cannot replace/refund anything that is not returned to us. Prior arrangements are required - we will not refund for any photos sent back to us without prior arrangements. Please contact our office for further details.
Q: How much time do I have to report missing photos?
A: We allow a 6 month grace period for paid packages/photos that were not received. After 6 months, we can no longer print missing photos. Please check your package carefully.
Q: What happens if I don't meet my minimum purchase?
Minimum purchases vary depending on the number of students to be photographed. If you do not meet the minimum as stated when you scheduled your photo shoot after online pre-purchase, photo day purchase, and online post-purchase, we will be unable to provide coach comp prints or photo files for the media guide/yearbook/website until our stated minimum fee is paid. Please be sure to share all links with your team, so that you can avoid the minimum fee. We must be able at least to cover our costs. Thank you for your understanding.
Q: My yearbook/media guide/program needs pictures. How do I get them?
A: We provide a Dropbox folder for every team we photograph. It will be available all season long. You will receive a link for download that you can forward to your yearbook etc., within 24 hours of the photo shoot. Please let us know if you need it sooner, and we will make arrangements. If your photo shoot does not meet the minimum number of purchases, we will be unable to provide comp prints or image files for yearbook/media guide/websites. Please see the last question in this section for details.
Q: How can I get mug shots, sponsor pictures, thank you cards, calendars, posters or any other special order?
A: When you schedule your photo shoot, please let us know what you need so that we can make sure we take the right photos. We have a wide variety of graphics, banners and calendars to chose from.
Q: How far in advance do I need to schedule my pictures?
A: We prefer two weeks notice at least, but if our calendar permits you can call us to schedule as late as one week before the date you’d like to book. We do not double-book under any circumstances; the time you schedule with us is yours alone and you will not be bumped from it to accommodate any other team without your prior and specific approval. If you cannot keep our appointment, please call us as soon as you know so that we can free the time for other shoots.
Q: Do I need to call you if I can’t have the pictures taken on the day I scheduled?
A: Please call us to reschedule right up until the last minute if you are unable to make it for any reason, so we can notify our photographer. We do not double-book, so the time you reserve is yours alone. In most cases, we can immediately accommodate your schedule with a more preferable date if you call us as soon as you know you are unable to make the original scheduled time/date.
Q: How do I submit original graphics to print on my photos?
A: There are many different ways to do this. We try to make it as easy on you as possible. The better the image is to begin with, the better it will be once it’s done.
We can take photos of any mascot or logo on campus, on any wall, uniform or helmet, to create a logo for your photos. If you have a large digital copy of your logo, please send it to graphics@mvpphotoinc.com . Please call our office with any questions, or discuss options with your photographer on photo day.
Q: Can I schedule a consultation with the graphic artist?
A: Due to the sheer volume of our workflow, in order to meet our quality standards and turnaround time, we are unable to offer private consultations with the graphic artist under any circumstances. Please discuss graphics options with the photographer on the day of the shoot, or call our office in advance to discuss options.
Q: When should I expect to see proofs?
A: Due to the sheer volume of our workflow, in order to meet our quality standards and turnaround time, we are unable to offer proofs for package prints or group photos. Please discuss graphics options with the photographer on the day of the shoot, or call our office in advance to discuss options.
Q: Can I get photos reprinted with the team stats when my season is over if they already have been printed?
A: Unfortunately, it is not possible to add more graphics to photos which have already been printed. Please let your photographer know if you would like your group photo(s) held in our lab until the end of your season, so that we can include your final team stats in the graphics. Our standard delivery time for held photos is 2-3 weeks after you provide the final stats to our office, unless there is a specific date eg. a banquet, that you must have them for. If the banquet date is very close to the date you call us to take the photos off hold, we will do our best but cannot guarantee that they will be back for your banquet. Please call us as soon as you know your final stats so we can start the process of getting the photos to you.
Q: How will photos be delivered? Do you mail them to individual homes?
A: Under most circumstances, photos will be delivered as a complete order to a location specified by the coach or coordinator, usually a front office or school athletic office. We do not mail photos to individual homes unless you make arrangements on the day you call to schedule your shoot. There will be an added charge that isn't included on our standard order envelope. We cannot provide individual package mailing unless arrangements have been made with us at the time you schedule your photo shoot. Photos ordered through our online service at www.mvpinc.smugmug.com will be mailed by that company directly to the address that they provide at the time of their online order.
Q: Does my staff get any complimentary group photos?
A: We do offer complimentary photos to the coaching staff, front office, athletic office etc. This will vary according to how many students purchase photos on or before photo day, and according to what your specific needs are. The photographer will ask about your needs after the shoot is finished, that same day. We do all we can to accommodate all reasonable comp. requests, so please feel free to ask. If your photo shoot does not meet the minimum number of purchases, we will be unable to provide comp prints or image files for yearbook/media guide/websites. Please see the last question in this section for details.
Q: How much time do I have to report missing photos?
A: We allow a 6 month grace period for paid packages/photos that were not received. After 6 months, we will no longer print missing photos. Please check your package carefully.
Q: What do we do if a coach or student is missing on photo day?
A: We must be informed of the missing person before the group photo is taken so that we can adjust the pose to leave room for them. If the shoot does not meet our requirements to add a person to the group photo, or if there is a second person that needs to be added, there will be an additional charge. If a student is missing, they are required to purchase a package 3 or package 4, payable only with cash or money order on the day of their makeup appointment. We do not schedule multiple days to shoot photos to put into the group – everyone missing from the photo must show up to the appointment. Add-in shoots are limited to no more than 15 minutes.
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